Inland Pasture Coastal cottages

By booking a property through us you agree with us that the booking and the booking contract are subject to the Booking Terms and Conditions which are set out below.
Within these Booking Terms and Conditions:
"you" and "your" means the person whose name appears in the booking confirmation as the party leader but these Booking Terms and Conditions apply to all other persons in the party (including anyone who is added or substituted at a later date);
"We", "us" and "our" means Inland Pasture Cottages
“booking” means the process set out below leading to the formation of the booking contract;
“booking contract” means the legal binding agreement which comes into effect once a booking is confirmed in accordance with paragraph 2.4;
“property” means the property or properties in respect of which a booking is made;
“force majeure” means any event which we could not, even with all due care, foresee or avoid. Such events may include, whether actual or threatened, war, riot, civil strife, terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control.


1. GENERAL TERMS AND CONDITIONS
1.1 You must be aged 18 years or over when the booking is made.
1.2 We reserve the right to refuse any booking for any lawful reason.
1.3 Bookings for stag and hen parties are not permitted.
1.4 You may occupy the property for the purpose of a holiday only (as defined in the Housing Act 1988, Schedule 1, Paragraph 9) and it is understood that no assured shorthold tenancy, statutory periodic tenancy or any other type of tenancy will arise other than a holiday letting.

2. BOOKING PROCEDURE
2.1 A deposit of 20% of the total rental cost of the property must be made at the time of the provisional booking.
2.2 Bookings made within eight weeks of the arrival date at the property must be paid in full at the time of the provisional booking.
2.3 All bookings remain provisional until payment has been received in cleared funds. Unless payment has been made within 48 hours of making the provisional booking (unless alternative arrangements have been made), the provisional booking will be treated as cancelled.
2.4 Once the provisional booking has been accepted and all payments then due have been made, we will send you confirmation by email that the booking is confirmed (unless confirmation by post is requested at the time of the provisional booking). Please contact us immediately if any information which appears on the booking confirmation is incorrect or incomplete.
2.5 All bookings remain provisional until confirmed by us in writing at which point the booking contract is formed.
2.6 The balance of the rental cost and security deposit (see 4 below) must be paid in full in cleared funds eight weeks prior to your date of arrival at the property unless you have already authorised us to take the balance of payment from your debit or credit card. A reminder will be sent to you by email one week before this date. Failure to comply with our payment terms may lead to the booking being treated as cancelled whereupon our standard cancellation terms will apply (see paragraph 10 below).
2.7 A non-refundable booking fee is payable at point of booking.

3. PRICES & PAYMENT
3.1 Our quoted prices are per property for accommodation only and include (where applicable) VAT, cleaning on departure, bed linen and towels, electricity, gas, water and central heating. Please refer to the property description for any additional charges. Beach towels and cot linen are not included, unless otherwise stated in the property description.
3.2 Payments can be made in UK sterling by bank transfer, credit or debit card.
3.3 Our booking system is PCI compliant and protected by Secured Socket Layer encryption.

4. SECURITY DEPOSIT
4.1 A security deposit is required to cover the cost of any damage or breakages to or at the property, its contents or grounds, any additional cleaning required over the time allowed for a standard departure clean, replacement of lost or non-returned keys (and replacement of locks if necessary), a penalty fee and the cost of professionally cleaning the soft furnishings where the no smoking rule has been ignored, replacement of soiled mattresses, call out charges incurred by guests, late departure or early arrival (if not agreed), over occupancy of guests or pets or taking pets into a property that does not permit pets.
4.2 We will inform you at time of making the booking of the amount of the security deposit.
4.3 An enhanced refundable security deposit may be required in some instances.
4.4 We will hold your credit or debit card details used to pay the deposit or balance of the booking for the security deposit, unless you state otherwise and provide us with alternative debit or credit card details.
4.5 If you pay the balance of the booking fee by bank transfer, credit or debit card details for the security deposit must be provided one week prior to arrival. You agree to us holding your card details for the purpose of payment of the security deposit or any part of it or for any additional sums which are payable by you in accordance with paragraphs 4.9 – 4.12 below.
4.6 If you fail to provide credit or debit card details for the security deposit on request, we reserve the right to treat the booking as cancelled whereupon our standard cancellation terms will apply (see paragraph 10 below).
4.7 The credit or debit card provided in respect of the security deposit must be valid for a month after the booking departure date.
4.8 We will inspect the property after your departure.
4.9 You will only be notified if there is cause to charge any proportion of the security deposit.
4.10 We will notify you of any damage or breakages noted along with images provided within 10 working days of your departure from the property. You will be charged where the cost of repair or replacement totals £50 or more. In the event of minor breakages (e.g. glasses), the item(s) should be replaced like for like or cash left for replacement.
4.11 The costs referred to above will be charged to your credit or debit card which we hold for the security deposit. If we are unable to charge the security deposit to the credit or debit card provided by you for this purpose, we will provide you with a written request for the total due which must be paid in full within 14 days.
4.12 If the security deposit specified at time of booking is not sufficient to cover the costs referred to above we will charge the full amount of the security deposit and the balance over and above this sum to your credit or debit card on the date that is 14 days after the amount has been notified to you.
4.13 If there is a delay in obtaining an invoice (for instance if repairs are involved), we will charge the security deposit or a proportion of it and will refund any excess to your debit or credit card once the final invoice has been issued.
4.14 We will liaise with you and the Owner and seek to resolve any security deposit issues within four weeks following your departure from the property unless there is a dispute between you and the Owner over damage or we are awaiting bills/proof of damage from the Owner.
4.15 We reserve the right to charge a discretionary administrative charge of up to £50 including VAT for handling security deposit claims.

5. YOUR OBLIGATIONS
5.1 You must arrive and depart within the check-in and check-out times stipulated for the property, unless special arrangements have been agreed in advance. Failure to check out on time may result in a charge of £50 being made to your security deposit.
5.2 You must keep the property and all furniture, fittings, facilities, equipment and grounds in the same state of repair and condition as at the date of your arrival and in the same state of general order in which they were found. We reserve the right to make a deduction from your security deposit for any additional cleaning required over the usual number of hours committed to departure cleaning.
5.3 Mattresses are checked after every booking. In the event of a mattress being soiled, you will be charged for a new mattress or sanitisation if the latter is viable. Waterproof mattress protectors can be pre-ordered at all properties and we urge you to request these in advance if you have any concerns to avoid any charges for soiled mattresses.
5.4 You will be charged for the cost of replacing bed linen and towels with permanent staining including those from fake tan or make up.
5.5 All of the properties are strictly no smoking and if you fail to observe this prohibition you will be charged a penalty in addition to the cost for the cleaning of soft furnishings and any other additional cleaning required to remove all traces of smoke from the property.
5.6 You must promptly report any breakages or damage and you will be responsible for payment of any breakages, loss or damage to the property and/or its grounds or contents caused by you. In the event of minor breakages (e.g. glasses), the item(s) should be replaced like for like or cash left for replacement.
5.8 You are responsible for the neighbourly and appropriate behaviour of your party. Should you or a member of your party abuse the property or display dangerous, disrespectful, offensive or rude behaviour to us or any third parties (e.g. neighbours), undertake any illegal activity, or any activity which may cause damage, or unreasonable noise or disturbance we reserve the right to require the person(s) concerned to leave the property.
5.9 You are responsible for you and your party maintaining acceptable levels of noise at the property and within the grounds and vicinity of the property particularly between the hours of 10.00pm and 8.00am. In the event of you or any member of your party breaching this responsibility, we reserve the right to ask you to vacate the property.
5.10 Any changes to your party should be notified to us. In addition, you must not exceed the maximum number of guests permitted to occupy the property as stated in your booking confirmation, exceed the maximum number of guests the property accommodates or sublet the property without notifying us.
5.11 There is no minimum age restriction at our cottages.
5.12 We do not allow low occupancy deductions our cottages are let as a whole.
5.13 No ‘events’ are permitted which include incoming persons.
5.14 Pets are not permitted.
5.15 For safety reasons, charging an electrical vehicle using any of the internal or external 13A sockets is strictly forbidden.
5.16 In the event of any breach of the obligations of this paragraph 5 you may be asked to vacate the property and in these circumstances the booking contract will come to an end immediately without any refund of payments made by you or any compensation for early termination. You will be liable for any costs or damages stipulated in these Booking Terms and Conditions caused by your breach and such costs and damages can be charged to the security deposit.

6. OUR LIABILITY
6.1 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our or the Owner’s negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; or for breach of your legal rights in relation to the booking contract. However, we do not accept liability for any loss, damage, injury or death howsoever caused to you (or anyone in your party) or to your vehicles or personal property in circumstances where neither we have been negligent. Any valuables left at the property are left at your own risk. It is your responsibility to ensure that all doors, shutters and windows are closed and locked when leaving the property or when in the grounds. You should take out adequate travel insurance (including liability for accidental damage to the property, cancellation cover and medical and emergency expenses) prior to the commencement of your holiday.
6.2 Children within your party should be monitored by you at all times and it is your sole responsibility to check the suitability of any children's equipment which is provided at the property as we cannot accept any responsibility for its use.
6.3 We are not responsible for noise or disturbance originating beyond the boundaries of the property.
6.4 We cannot be responsible for the failure or interruption of the supply of water, gas, electricity or broadband to the property or the removal of waste water from the property or for the breakdown of domestic and mechanical equipment such as heating or plumbing systems, boilers and swimming pool filtration systems. In such circumstances we will take all reasonable steps to reinstate the supply or service or repair any equipment as soon as practicable.
6.5 At properties where broadband is provided, no responsibility is accepted for any failure of the service, nor can a minimum speed be guaranteed, particularly in rural areas.
6.6 We inspect the properties regularly however we cannot accept any liability for any changes which may have been made.
6.7 All bookings and other arrangements made by us on your behalf with third parties (e.g. catering services) are subject to the terms and conditions imposed by those third parties. We do not take any commission for introducing you to such third parties or their services nor do we act as an agent on their behalf and in such circumstances we do not accept responsibility for these third parties or the services they provide.
6.8 Neither are responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the booking was made, both we and you knew it might happen.
6.9 Neither can we can accept any liability where the performance of our obligations to you is affected or prevented by force majeure including an act of God, an act of Government or an act of War. Where force majeure applies neither we nor the Owner will be liable to pay for any damage, loss or expense which you suffer or incur.

7. ACCESS TO THE PROPERTY
7.1 We, have a right to access the property at any reasonable time during your stay to carry out essential maintenance or undertake essential checks. We will endeavour to give reasonable notice to you if practicable. Gardeners and maintenance staff may also enter the grounds during your stay but will try as best possible not to interfere with your enjoyment of the property.

8. COMPLAINTS
8.1 In the event that a complaint arises whilst you are on holiday you should contact us to rectify the matter. If the problem is not resolved to your satisfaction, please contact us immediately. It is important that this procedure is followed to allow us the opportunity to investigate the complaint during your holiday.
8.2 In the unlikely event that any problem is not resolved to your satisfaction during your holiday, you should send us written details of your concerns by email or letter within seven days of your return. Please note that posting complaints on social media is not an appropriate form of communication for resolving problems and we will therefore only deal with emails or letters sent by you in accordance with this paragraph.
8.3 We cannot accept complaints unless this procedure is followed. Complaints received after your holiday will not be accepted if we have not had prior notification of them and been given the opportunity to put matters right.

9. ALTERATIONS TO A BOOKING
9.1 A booking can only be transferred to another property by treating the original booking as a cancellation and the terms at paragraph 10 will apply.
9.2 Any change to the booking date is at our discretion. Any difference in price must be met by you and there will be no refund due if the new booking is at a lower price. You will only be permitted to move your booking once to another date within the next 12 months, subject to availability. The booking is not transferable to another property, unless by agreement.
10. CANCELLATION OF A BOOKING

11. ALTERATIONS BY US
11.1 In the interest of continual improvement we and the Owner reserve the right to make minor modifications to furniture, amenities and facilities without any prior notice.
11.2 We reserve the right to amend prices due to errors or omissions. You will be notified immediately and have the right to cancel the booking if the amended price is significantly higher than the original price quoted and we will refund to you all payments you have made in respect of the booking.

12. NON-AVAILABILITY OF THE PROPERTY
12.1 In the unlikely event that the property is not available on the date booked, if requested and if available we will try to arrange alternative accommodation of a similar type, price, standard and location.

16. SUMMARY OF YOUR LEGAL RIGHTS
16.1 We will carry out our obligations to you as set out in these Booking Terms and Condition with the reasonable skill and care to be expected of professional letting agents.
16.2 For detailed information on your rights as a consumer you can visit the Citizens Advice website www.adviceguide.org.uk
17. PRIVACY
17.2 We will not sell or otherwise disclose your personal information to third parties. We will only disclose any personal information where the law either requires or allows us to do so.
17.2 Your identity and contact details will not be passed on to any other persons.
17.3 We welcome any feedback to help us provide a happy experience for all our guests.
18. LAW
These Booking Terms and Condition and the booking contract to which they apply are governed in all respects:
18.1 where the property is situated in England by English Law and will be subject to the jurisdiction of the English Courts; and
19. ENTIRE AGREEMENT AND SEVERANCE
19.1 The booking contract incorporating these Booking Terms and Conditions constitutes the entire agreement between us and supersede any previous agreements or conditions.
19.2 If a court finds part of these Booking Terms and Conditions to be illegal, the rest will continue in force. Each of the paragraphs of these terms and conditions operate separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

20. HOW TO CONTACT US
If you have any questions or complaints, please contact us on 07977046302 , or by email at info@inlandpasturecottages.co.uk.

1. GENERAL TERMS AND CONDITIONS
2. BOOKING PROCEDURE
3. PRICES & PAYMENT
4. SECURITY DEPOSIT
5. YOUR OBLIGATIONS
6. OUR LIABILITY AND THAT OF THE OWNER
7. ACCESS TO THE PROPERTY
8. COMPLAINTS
9. ALTERATIONS TO A BOOKING
10. CANCELLATION OF A BOOKING
11. ALTERATIONS BY US
12. NON-AVAILABILITY OF THE PROPERTY
13. DOGS
14. OTHER PETS
15. ACCURACY OF MARKETING MATERIALS
16. SUMMARY OF YOUR LEGAL RIGHTS
17. PRIVACY
18. LAW
19. ENTIRE AGREEMENT AND SEVERANCE
20. HOW TO CONTACT US